Shipping policy
At Innovatelux, we understand the importance of timely and reliable shipping when it comes to online shopping. That's why we have implemented a shipping policy that ensures your orders are delivered to you efficiently and securely.
1. Shipping Methods: We offer various shipping methods to cater to your needs. You can choose from standard shipping, expedited shipping, or express shipping at checkout. The availability of these options may vary depending on your location and the product you are purchasing.
2. Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. The processing time typically takes 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
3. Shipping Time: The shipping time refers to the duration it takes for your order to reach its destination after it has been shipped. The estimated shipping time will be provided to you at checkout based on your selected shipping method and location. Please note that unforeseen circumstances such as weather conditions or customs delays may affect the actual delivery time.
4. Shipping Costs: The shipping cost for your order will be calculated based on the weight, dimensions, and destination of the package. The exact shipping cost will be displayed at checkout before you complete your purchase. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.
5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts. Simply enter the tracking number on our website or the carrier's website to access the tracking information.
6. International Shipping: We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may be imposed by the destination country. These charges are beyond our control and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential fees.
7. Shipping Restrictions: Some products may have specific shipping restrictions due to their nature, size, or weight. These restrictions will be clearly stated on the product page. If you attempt to purchase a restricted item, you will be notified during the checkout process.
8. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
9. Change of Shipping Address: If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
10. Shipping Policy Updates: We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page, so we encourage you to review the policy periodically.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience at Innovatelux is smooth and enjoyable.