Return Policy

At Innovatelux, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. No questions asked.

Conditions for Returns

In order to be eligible for a return, the product must be in its original condition and packaging. It should be unused, undamaged, and include all accessories and documentation that came with it.

Return Process

If you wish to return a product, please contact our customer support team within 30 days of receiving your order. They will provide you with a return authorization number and guide you through the return process.

Refunds

Once we receive the returned product and verify its condition, we will process your refund. Please note that it may take up to 7 business days for the refund to be reflected in your account.

Exchanges

If you received a defective or damaged product, we will gladly exchange it for a new one. Please contact our customer support team within 7 days of receiving your order to initiate the exchange process.

Shipping Costs

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

International Returns

For international returns, the customer is responsible for any customs duties, taxes, or fees associated with the return. We recommend using a trackable shipping service to ensure the safe return of the product.

Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.

At Innovatelux, we strive to provide the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and our return policy is designed to ensure just that.